“At Lenz, business is personal. Because you put yourself on the line every day to make your business successful and we do too.”
Ask Richard why business is personal at firstname.lastname@example.org
“I love solving problems. I love helping people. I love getting things done. Business is personal for me.”
Ask John what problems he’s solved lately at email@example.com
“I have always been fascinated with the role communication plays in creating progress and harmony in the world. Words and images are what connect us and move us forward, and its very fulfilling to come to work every day and play a role in the process.”
Ask Mike about his favorite communications at firstname.lastname@example.org
“The most beautiful and inspiring things are created when people work together. But only through effective communication can we truly bridge the idea with the reality. I’m excited to be the conduit between your ideas and all of your possibilities.”
Ask Christine how she can communicate your ideas at email@example.com
“I like working with my team members to deliver great client-focused solutions. I strive to be a trusted advisor
by building and maintaining strong customer relationships.”
Ask Meagan how she is helping to deliver resourceful solutions for her clients at firstname.lastname@example.org
“The most powerful kind of marketing is when someone realizes that when a brand aligns so much with the way they view the world, they become part of the brand themselves.”
Ask Joshua how to make your consumers part of your brand at email@example.com
“My goal every day is to better not only myself, but those I work with and for. I believe positivity and a genuine passion for helping others results in big and small goals being accomplished.”
Ask Michelle what goals she’s currently accomplishing at firstname.lastname@example.org
“I love being a designer. Each project presents a new challenge and provides me with the opportunity to look at the world in a new light.”
Ask Ben about his favorite project at email@example.com
“My natural sense of empathy has always served my ability to communicate clearly and effectively across mediums. To me, the task of developing new lines of communication is both challenging and stimulating enough to keep me excited about my work every day.”
Ask Rachel what she is excited about today at firstname.lastname@example.org
“Whether I’m writing a press release, recording a radio show or penning an article, I have a passion for telling stories. Not only am I thrilled to be a part of the Lenz team, I’m honored to be able to tell the stories of such an incredible roster of clients.”
Ask Jon about his passion for telling stories at email@example.com
“At the root of all products and services are humans, and without the ability to understand and communicate, humanity would be at a disservice.”
Ask Chelsea about the products and services she has helped create at firstname.lastname@example.org
“I’ve always advocated for the idea of working with what you love because it severely impacts the quality of work you accomplish. I have been lucky enough to find roles in which I am fervent about. Passion is the catalyst for bringing ideas to life, and I am so excited to be at the core of that.”
Ask Carey which projects she’s currently bringing to life at email@example.com
“Early on I started thinking of software development as a tool for making tools; many of the first programs I ever wrote were useful in other areas of my life.”
Ask Ricky what tools he’s made lately at firstname.lastname@example.org
“I love how technology drives us to make the impossible possible.”
Ask Lizzi how she makes the impossible possible at email@example.com
“I hope I can be a positive asset. Whether it’s completing a small task or a larger project, every job is working towards helping those around you.”
Ask Laura how she’s helping others at firstname.lastname@example.org
“I like to think that what I do means something to someone other than myself. If I can end a day knowing that my efforts have made someone’s day brighter, I count that as a day well spent.”
Ask Allison how she’s made someone’s day brighter at email@example.com
To our clients: Thank you — we wouldn’t be here without you!
Lenz is a customer service organization, first and foremost. Our mission is to serve our clients and help them reach their goals. We like to say “business is personal” because we know that when our clients succeed, we succeed with them. Our clients aren’t looking for someone to just take orders. They want a proactive marketing partner who takes their business goals as seriously as they do. This is what we strive to deliver.
We care more than the other guys. It may sound corny, but it’s true. We care about the quality of our work, we care about the health of our clients’ businesses, we care about our teammates’ wellbeing, and we care about our community’s prosperity and sustainability. Yes, our team has a unique breadth of experience and expertise, but our passion is what sets us apart.
At Lenz, we strive to practice humility, often a missing ingredient in a partner. This means that we listen, learn, and always strive to understand and promote our clients instead of ourselves. It’s just what we do.
When it comes to our clients’ goals, we are single-minded. Every client has heard us say the words, “Goal-Strategy-Tactics-Execution” to emphasize the importance of moving important decisions upstream. What are we trying to achieve? What is the best plan of attack? What tools will be most effective? How can we implement with precision? These are the right questions in the proper order: Goals-Strategy-Tactics-Execution.
For our clients, one of our greatest strengths is that our advice comes from a wellspring of knowledge earned through growing many different kinds of businesses. Experience can lead to better decision-making and help achieve success more quickly, with a lower investment. See some of our diverse ventures.
Lenz aspires to serve a higher purpose than simply running a profitable business. Since opening our doors, we have relentlessly supported cause-oriented businesses and initiatives by every means possible. See some of our recent non-profit work.
When Richard Lenz founded the company in 1992, he chose his family name to signify a personal guarantee: He stands behind the work we produce. Everyone at Lenz does. It’s a business philosophy that permeates through the company to this day. Our commitment to our clients is to show up every day, do our very best, and never make excuses. The buck stops here.
Time and money are two resources that no one has enough of. We doggedly pursue the best deals with the best partners to make sure every dollar is maximized. Watch the nickels and the dollars will take care of themselves.
Great relationships are built on trust, and trust requires transparency. Our clients deserve to know who is working on their account, how their money is being spent, and how their marketing campaign is performing.
Our clients have our personal mobile phone numbers and we encourage them to use them. They are invited to stop by our office (a little notice is preferred, of course) and our principals are available nearly 24-7 to address urgent needs.
In a world where business innovation is moving at light speed, it’s our job to keep up. Lenz has always invested in our team’s development. Whether through specialized external training, attending industry conferences, or supporting higher education, we keep moving.
We rely on our external partners — from our friends in the media to our printers and beyond — to help us deliver value to our clients. As such, we believe our partners deserve our respect and will perform at the highest level for our clients when we empower them to do so.
As a Lenz client, you have the right:
To work with professionals who care about you and your business
We are passionate about what we do and will only work with you if we can also be passionate about helping you meet your goals. Our team is trained to treat your interests, resources, and reputation as if they are our own.
To be treated with respect and courtesy
You deserve our respect, and you will get it.
To receive honest communication, even in difficult circumstances
We will give you our best advice, even when you may disagree, and tell you immediately if something goes wrong.
To confidentiality, transparency, access, and accountability
We will protect your trade secrets, tell you exactly how we conduct our business, be there when you need us, and stand by our work.
To receive performance measures on your marketing initiatives
Marketing initiatives should be tracked, measured, analyzed, and refined. The more you know and understand about your marketing campaign and its performance, the better for all of us.
To approve expenses before they are initiated
“No surprise charges” is a mantra at Lenz. Whether contractually, or on a per-project basis, we will receive your approval for every charge initiated on your behalf.
To hear, understand, and be heard
Our team communicates proactively—and of course responds as quickly as possible to your phone calls and emails. We also strive to use jargon-free language that you can understand. When you have something to say, we are here to listen.
A contractual agreement that defines our respective rights
Our Service Agreements are designed to support a mutually beneficial relationship between us. You have rights and so do we.
If you’ve made it this far, you’re thinking about working with us — great news!
Lenz works with our Clients in one of two ways, either through a Marketing Partnership program or on a Project basis.